Shipping policy

Thank you for shopping with Cat and Happy. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order processing

Orders are processed within 1 business day (excluding weekends and US holidays). Orders placed after 12:00 PM Central or on weekends and holidays begin processing the next business day.

You'll receive a confirmation email with tracking as soon as your order ships.

Shipping methods & delivery times

Available shipping methods and estimated delivery times are shown at checkout. Delivery estimates begin once your order ships, not when the order is placed. Transit times are estimates, not guarantees, and may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping is calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on qualifying orders — the threshold is shown at checkout when it applies.

Order tracking

Once your order ships, we'll email you a tracking number and link. Please allow 24–48 hours after shipment for the carrier to update tracking information.

Shipping destinations

We currently ship to all 50 US states. International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Address accuracy

Please double-check your shipping address at checkout. If you need to correct it after placing the order, contact us at support@catandhappy.store as soon as possible — we can usually update it before the label is printed.

Lost, damaged, or delayed packages

If your order is lost in transit, delayed beyond the estimated delivery window, or arrives damaged, email us within 7 days of the expected or actual delivery date at support@catandhappy.store with your order number and (for damaged items) a photo of the packaging and product. We'll work with the carrier and make it right.

Order changes & cancellations

Need to change or cancel your order? Email support@catandhappy.store as soon as possible. We can usually accommodate changes before the order ships; once it's in transit we're unable to modify it. Refunds for cancelled orders are processed to the original payment method.