Refund policy

At Cat and Happy, every product carries our 30-day Happy Cat Promise. If your cat ignores it, hates it, or you're just not happy with your order, we'll make it right.

Our 30-day return window

You have 30 days from the date of delivery to request a return or exchange on any item. We don't ask you to prove your cat ignored it — just email us and we'll start the return.

What's eligible for return

Items in new or unused condition
Items with any original packaging
Items from an order placed in the last 30 days

Final-sale items, used litter/grooming items, and consumables are not returnable for hygiene reasons. These will be clearly marked on the product page.

How to start a return

Email support@catandhappy.store with:

Your order number
Which item(s) you'd like to return
Whether you want a refund, an exchange, or store credit

We'll reply within one business day with clear return instructions and the return address. You don't need to call anyone.

Who pays return shipping

Defective, damaged, or wrong item: We cover return shipping and send a replacement at no cost.
Change of mind or cat didn't love it: You cover return shipping. Any carrier works — we recommend one with tracking so we can confirm receipt.

Refunds

Once we receive your return, we'll inspect it and send you an email within 2 business days. Approved refunds go back to the original payment method within 5–10 business days, depending on your bank or card issuer.

If you paid with a buy-now-pay-later service (Shop Pay Installments, Afterpay, etc.), refunds follow that provider's timeline — usually similar to a card refund.

Exchanges

Want a different size, color, or product altogether? Just mention it in your return email. We'll send the replacement as soon as the original is on its way back to us (no need to wait for it to arrive).

Damaged or wrong item on arrival

If your order arrives damaged or you received the wrong item, email support@catandhappy.store within 7 days of delivery with:

Your order number
A photo of the item and the packaging

We'll send a replacement right away — no return required.

Order cancellations

Need to cancel an order? Email us as soon as you can. We can usually cancel before the order ships. If it's already in transit, we'll process the cancellation as a return once it arrives.

Lost packages

If tracking shows your order was delivered but you can't find it, please wait 48 hours (packages sometimes update as delivered a day early), check with neighbors and your mailroom, then email us. We'll file a claim with the carrier and get a replacement to you.

International returns

International customers are responsible for return shipping costs on change-of-mind returns. We honor the same 30-day window and refund process once the item is back with us. Damaged or wrong-item returns are still on us wherever you are.