Privacy policy

Cat and Happy ("we," "us," or "our") operates catandhappy.store and the related services, features, tools, and products (the "Services"). This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have.

By using the Services, you acknowledge that you have read this Privacy Policy. If you do not agree with it, please do not use the Services.

Personal information we collect

We may collect the following categories of personal information depending on how you interact with us:

Contact details — name, email, phone, billing address, shipping address.
Payment information — card type, last 4 digits, billing postal code. Full card numbers are handled directly by our payment processor and never stored on our servers.
Account information — if you create an account: username, password, preferences, order history.
Transaction information — items you view, add to cart, purchase, return, or exchange.
Communications — messages you send to our support team.
Device and usage data — IP address, browser type, device identifiers, pages visited, referring URLs.
Marketing preferences — whether you've opted into email or SMS.

How we collect personal information

Directly from you — when you place an order, create an account, sign up for emails, or contact support.
Automatically through the Services — via cookies and similar technologies when you browse the site.
From service providers — our payment processor, shipping carriers, email platform, and analytics providers.

How we use your personal information

Fulfilling orders — processing payments, shipping products, handling returns and exchanges.
Account and customer support — managing your account, answering your questions, and resolving issues.
Marketing — sending emails about new products, promotions, and content — only if you've opted in. You can unsubscribe at any time via the link at the bottom of our emails.
Improving the Services — understanding how customers use the site so we can make it better.
Security and fraud prevention — detecting and preventing fraudulent orders, account takeovers, and abuse.
Legal compliance — meeting our obligations under applicable laws and responding to lawful requests.

How we share personal information

We don't sell your personal information. We share it only with:

Shopify — which hosts the store and processes payments on our behalf.
Shipping carriers — USPS, UPS, FedEx, and similar providers to deliver your orders.
Email and SMS platforms — to send transactional and (if opted in) marketing messages.
Analytics and advertising partners — such as Meta and Google, to understand site usage and show relevant ads.
Legal and safety — when required by law, court order, or to protect our rights or the rights of others.
Business transfers — if we're acquired, merged, or go through a similar transaction.

Cookies and similar technologies

We and our service providers use cookies, pixels, and similar technologies to run the Services, remember your preferences, analyze traffic, and support marketing. You can control cookies through your browser settings. Blocking some cookies may affect how the site works for you.

Your rights and choices

Depending on where you live, you may have the right to:

Access — request a copy of the personal information we hold about you.
Correct — ask us to fix inaccurate personal information.
Delete — ask us to delete your personal information, subject to legal exceptions (we may need to retain some data for tax, fraud, or legal reasons).
Portability — receive a copy of your personal information in a portable format.
Opt out of marketing — unsubscribe from emails any time via the link in our messages, or reply STOP to SMS.
Opt out of targeted advertising — US residents can opt out of the sale or sharing of personal information for targeted advertising; EU/UK residents have equivalent rights under GDPR.

To exercise any of these rights, email support@catandhappy.store. We may need to verify your identity before responding. We will not discriminate against you for exercising these rights.

Children's privacy

The Services are intended for adults. We do not knowingly collect personal information from children under the age of 16. If you're a parent and believe your child has given us personal information, email support@catandhappy.store and we'll delete it.

Data retention

We retain personal information for as long as needed to provide the Services, comply with legal obligations (tax, accounting, fraud prevention), resolve disputes, and enforce our agreements. Marketing data is kept until you unsubscribe or request deletion.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No system is perfectly secure, however, so we cannot guarantee that information transmitted over the internet or stored by us will remain free from unauthorized access.

International transfers

We're based in the United States and our service providers may be located in other countries. If we transfer your personal information outside your country of residence, we rely on appropriate safeguards (such as Standard Contractual Clauses) where required by law.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top. Material changes will be announced on this page and, where required by law, communicated to you directly.